Where is my order ?
Are you eagerly waiting for your order but unsure of where it is? Don’t worry, we’re here to help! 🌟 Most cases of “missing packages” are resolved quickly. Here’s some helpful information and steps you can take to track down your order with peace of mind.
Common Situations:
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Your package is at a nearby pickup point:
Sometimes, carriers deliver your order to a pickup point if no one was available to receive it at your address. Check your email or SMS notifications for the exact location of the pickup point.
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A slight delay in processing or delivery:
Holidays, weekends, or busy periods (like the holiday season) can sometimes cause minor delays. The estimated delivery date might be pushed back by a few days. Don’t worry—your package is on its way and will arrive soon!
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Package marked as delivered but not found:
This can happen! Check with your neighbors or look in secure areas around your home (mailbox, front porch, building lobby, etc.).
What to Do Now?
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Check your emails and spam folder: You might have received a delivery notification or tracking details.
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Contact us without delay: If you still can’t locate your package, don’t hesitate to reach out to us right away. The sooner we know, the faster we can assist you! Send an email to contact@thekartingshop.com with the following details :
- Your order number.
- Your full name.
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A description of the problem.
What We’ll Do for You:
As soon as we receive your email, our team will investigate to locate your package. We’ll get in touch with the carrier if necessary and keep you updated throughout the process. If your package cannot be located, we’ll arrange a free replacement shipment for you.